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Work from home options after training. Free Internet and TV starting day 1! Shift differentials available! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday and 8am-5pm Saturday.
JOB PURPOSE:
Contribute in the achievement of Midco revenue objectives through retaining customer loyalty by listening to their individual needs, establishing value of Midco products and services, and presenting customized solutions that fit the customer’s needs.
KEY FUNCTIONS:
- Service inbound calls from residential customers requesting to disconnect service, add to services, change current services, or inquire about their current pricing.
- Complete proactive retention efforts by making outbound calls in order to build customer loyalty.
- Exceed organizational goals for revenue by retaining and upselling.
- Assist customers who have complex issues or questions about their billing.
- Save customer relationships by completing a needs assessment, making service recommendations, and presenting the value of products and services.
- Provide recommendations through value-based selling
- Understand customers concerns and tailor a plan of action in order to retain a customer relationship.
- Establish rapport and communicate effectively in all forms of communication with internal and external customers when taking inbound and making outbound calls.
- Handle inquiries with the ability to assess, analyze, and problem solve complex situations while maintaining a positive customer relationship.
- Address customer complaints with the goal of increasing satisfaction and securing the customer relationship.
- Accurately record customer transactions and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
- Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Adhere to Midco privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Must be goal-driven
- Actively participate in team efforts to support and establish exceptional customer experiences.
- Function as an effective team member while supporting the efforts and concepts of other departments.
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Possess an enthusiastic, energetic, self-motivated, creative, and detail-oriented approach on customer interactions and projects.
- Possess strong written skills.
- Possess strong problem-solving, critical-thinking and decision-making skills while using good business acumen.
- Ability to create positive customer experiences with a focus on growing revenue for the business.
- Change from one task to another without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner so that that develops positive relationships with team members, customers and leadership.
- Identify opportunities for improvement while creating and implementing viable solutions for customers.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High School diploma or GED required.
- Associate or bachelor’s degree preferred.
- At least 1 year of previous sales/retention and/or service experience required.
- Leadership experience preferred.
- Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Call Center Environment, in a cubical, wearing a headset.
- Must remain at workstation for long periods of time.
- Extremely time sensitive in order to meet customer demand.
- Heavy keyboard/mouse usage required with repetitive movements.
- The noise level in the work environment is moderate to loud.
- Employees may be required to work in excess of 40 hours per week.
- Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 4/15/24
Dakota State University, a trailblazer in technological innovation and academic excellence, is seeking a dynamic and experienced leader to serve as Vice President for Institutional Advancement for Dakota State University.
Reporting directly to the University President and holding a seat on the President’s Cabinet, the VP serves as the chief executive officer of the Dakota State University Foundation. Leading with strategic foresight, the Vice President will play a pivotal role in advancing the Foundation’s fundraising efforts, providing strategic leadership, and cultivating relationships with donors, alumni, and stakeholders.
Key Responsibilities:
- Lead and execute the current campaign, focusing on capital improvements, scholarship support, academic programs, and endowment growth.
- Develop and maintain strategic partnerships with key donors, expanding and diversifying our donor base to ensure ongoing support for DSU’s initiatives.
- Cultivate a culture of philanthropy within the university and its community through engaging events and initiatives.
- Provide transparent financial reporting to senior leadership and the Board of Trustees, ensuring accountability and alignment with organizational goals.
- Lead and manage the Foundation’s fundraising team, providing guidance, support, and mentorship to ensure success.
Qualifications:
- Bachelor’s degree required, with a preference for a master’s degree, in a related field such as nonprofit management, fundraising, business administration.
- At least 7 years of advancing experience in fundraising, with a proven track record in leadership positions involving major gift solicitation, campaign oversight, donor relationship management, and team leadership.
- Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate staff, volunteers, and donors.
- Proven track record of securing major gifts from individuals, corporations, and foundations.
- Demonstrated financial acumen and budget management skills.
- Genuine passion for community engagement and advancing the mission of the Dakota State University Foundation.
- Strategic thinker with the ability to develop and implement innovative fundraising strategies to achieve organizational goals.
- Knowledge of best practices in fundraising, donor stewardship, and nonprofit management.
- Experience working in higher education or a related field is highly desirable.
- Candidates must be authorized to work in the U.S., as sponsorship is not available for this position.
Benefits:
- Flexible benefits package – health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account.
- South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service.
- Paid time off – full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays.
- Reduced tuition for education.
- Professional liability coverage
- Paid family leave
How to Apply:
DSU accepts applications through an on-line employment site. To apply, visit https://yourfuture.sdbor.edu Please submit a cover letter, resume, unofficial transcripts, and a list of at least three references.
Applications will begin to be reviewed immediately and continue until the position is filled.
About Dakota State University:
In addition to the exciting professional opportunities at Dakota State University, employees will have the privilege of enjoying the benefits of Madison, South Dakota. Nestled in the heart of the state, Madison offers a unique blend of small-town charm and modern amenities, creating an ideal environment for work-life balance.
The city boasts a range of recreational activities, from picturesque parks to outdoor events, fostering a sense of community engagement and well-being. Madison’s scenic landscapes and proximity to nearby lakes provide ample opportunities for outdoor enthusiasts, whether it be fishing, hiking, or simply enjoying the beauty of the great outdoors.
Madison’s location within South Dakota provides easy access to larger cities, cultural events, and regional attractions. Madison is only a short 50 minute drive from South Dakota’s largest city, Sioux Falls.
Equal Employment Opportunity:
DSU is committed to equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Applicants with disabilities are invited to identify any necessary accommodations required in the application process. E-Verify, EOE.
- Full Time
- Immediately
- $125,700 - $157,100 Year
- 820 N Washington Ave, Madison, SD 57042
- 4/8/24
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